FAQs
Design
Yes! If you want your numbers to be printed in black and white, design your numbers as normal but remember to enable the “greyscale” option. This will change your design to black and white in the final preview.
Yes! You can upload any logos you want in your design during the online design process.
Yes. You’ll be able to delete any images you have uploaded in your account.
Yes! You can have individual names printed on each bib, just upload your database of names during the online design service. We can also correspond the names to specific numbers too.
Once you have finished designing your number and you are happy with it, the next step is for you to approve your design and to select your method of payment. Once you have approved your design, it will then be sent to us for printing. However, we do double-check all designs we receive, so if we think there is any problem with your design, we will get in contact with you.
If you missed something out in your design, or you need to change something, please get in contact with us straightaway and we’ll amend your design. Please note however, once you have approved your design and it has begun printing, you may be subject to additional charges.
Sometimes black and white logos can produce a different RGB, which means occasionally our design tool will register them as a colour, however it’s easily fixable. Just design your numbers as normal and remember to enable the “greyscale” option. This will convert your design to black and white and you will not be charged for colour.
We accept most formats, including EPS, JPEG, TIFF, and AI formats. You can also upload images that have been created in Corel Draw, Quark Express, and Illustrator. Please note images should be at least 300dpi.
Deliveries and Returns
Yes we offer services to deliver to Extended Areas, there are three service options depending on your area. These should deliver within 2 - 4 days with our courier services and also a Royal Mail service is avaliable.
It helps, but you don’t have to. If you miss your delivery, you will be notified on how to retrieve your parcels. You can also add a comment to your order so that if you miss your delivery, we can leave it with a neighbour.
It depends on what delivery service you have chosen. However, once we have despatched your order, it should not take longer than five working days using our standard delivery service.
If you need race numbers for your event and are unsure if they can be delivered on time, please give us a call. We will do everything we can to get your order processed and delivered in time for your event. We hold an extensive stock of race numbers ready for despatch, and our digital print capabilities means we can produce fully customised race numbers incredibly quick.
If you need to return your item, follow our returns procedure, which is located on our terms and condition page.
A full explanation of what to do if your order is damaged or missing items, can be found on our Returns Page Here.
We can deliver items to many countries throughout the world. Just pick your selected country from the dropdown box in the online checkout service.
Althought stamps from the post office are exempt from VAT, First 4 Numbers offers a delivery service which is VAT-able, and therefore VAT is charged on our delivery services.
For a full explination of VAT charges on postal services, please vist the HMRC website by clicking here.
Ordering
Yes, if you need to add any additional information to your order, there is a comment box at the bottom of the checkout page.
Yes. You can send us your database during the online ordering service, or you can send it to us via email. Please note your database must be either a CSV or an Excel File. We can also correspond names to specific numbers if you wish.
If you have chosen next day delivery, you will be able to track your order. Information on how to track your order will be sent to you once we have despatched your items.
No. You can now order using our express service, which means you do not have to set up an account with us.
Paying by proforma invoice is easy. At the payment page select 'pay by proforma invoice'. Click proceed and we will then begin processing your order for you. Please note if you are a new customer, we may require payment before we despatch your goods.
If you have created an account with us, you can view all of your previous orders when you log in to your account. If you placed your order using our express checkout service, you will not be able to view your previous orders.
It normally takes around 1-2 working days to print and despatch an online customised order. However, please allow up to five working days for your order to arrive after despatch.
Once we have despatched your order, we will send you a confirmation email.
If you need race numbers for your event and are unsure if they can be delivered on time, please give us a call. We will do everything we can to get your order processed and delivered in time for your event. We hold an extensive stock of race numbers ready for despatch, and our digital print capabilities means we can produce fully customised race numbers incredibly quickly.
Yes. If you prefer to place your order over the phone, you can contact us and we will process your order for you.
If you place your order before 2pm for stocked items, e.g. safety pins and non-customised orders, we will despatch your order on the same day. If you order after 2pm, we will despatch your items on the same day or next working day. If for any reason we are running low on stock, we will get in contact with you straightaway to try and resolve the issue.
For all customised orders, we will despatch your order once we have finished printing it, usually within 1 - 2 days.
The best way to pay for your order is by our secure online payment service during the checkout process. However you can also pay for your order over the phone or with a proforma if you prefer.
Yes, you will be charged VAT on your order. The amount of VAT you pay is displayed separately during the online checkout process.
General
Yes! In fact, most of our orders for safety pins are used for arts and crafts, or for first aid supplies.
Yes. We can deliver items to many countries throughout the world. Just pick your selected country from the dropdown box at the online checkout.
Yes. If you have specific requirements, you can contact us and we will get back to you with a quote.
Yes. More information on cookies can be found in our Privacy Policy.
Once your order has been completed, we will send you a survey questionnaire so that you can give us your feedback.
When you set up an account with us, we will ask you if you would like to subscribe to our newsletter. You can also cancel your subscription at anytime by emailing us.
We are open 9am-5pm Monday to Friday. However, our online ordering service is available 24/7 and you can email us at anytime and we will get back to you as soon as possible.
If you have a problem and the answer is not listed in this FAQ, simply click here for our terms and conditions page where you can find more information. If you still cant find the answer, get in touch with us via email or give us a call and we will get back to you as soon as possible. All of our contact details can be found here.
